Shipping policy
- SHIPPING POLICY
Shipping Policy
We ship orders within Australia unless otherwise stated.
Processing time
Orders are usually processed within [1 to 3] business days after payment is approved and the order is confirmed.
Delivery times
Estimated delivery times are provided as a guide only. Delivery times may vary depending on your location, courier performance, weather events, peak periods, and other factors outside our control.
Shipping fees
Shipping fees are displayed at checkout unless free shipping or a special offer applies.
Address accuracy
Customers are responsible for providing correct shipping details. We are not responsible for delays or additional costs caused by incorrect or incomplete delivery information supplied by the customer.
Authority to leave
If you authorise the carrier to leave the parcel unattended, delivery will be deemed complete once the parcel is left at the nominated address, subject to your consumer rights.
Damaged or missing parcels
If your parcel arrives damaged, is missing items, or appears lost in transit, please contact us as soon as possible at [your email] with your order number and any supporting details.
Risk and title
Risk in the goods passes to you on delivery, subject to any rights you may have under the Australian Consumer Law.
Delays
We are not liable for delays caused by couriers, customs, severe weather, public holidays, or other events beyond our reasonable control.